Trailhead Courses

Discover Salesforce Maps

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Use Salesforce Maps to boost revenue and productivity, visualize critical data and take action.Learn how to visualize and optimize your location data with Salesforce Maps.Learn best practices and recommendations for configuring Salesforce Maps.Create marker, shape and data layers to view data in Salesforce Maps.Create a marker layer to geographically visualize your Salesforce Data.Learn how to navigate the Maps user interface on desktop and mobile environments.Use ArcGIS Online data with Salesforce data to make analytics-driven decisions.Use Territory Planning to create and optimize territory alignments.

Automate Your Business Processes with Salesforce Flow

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Optimize your business processes by harnessing the power of Salesforce Flow.Automate processes for every app, experience, and portal with declarative tools.Explore Flow Builder and learn when to use flows to automate your business processes.Use Flow Builder to capture and update contact information with a flow.Make sure your users can easily access the flows you built.Create a flow that calculates and updates an opportunity's discount.

Learn Salesforce CPQ Admin Fundamentals

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Help your sales team create quotes quickly and accurately with Salesforce CPQ.Learn how to create bundles of products using Salesforce CPQ.Create attributes that let sales reps easily customize smartwatches for their customers.Discover how product rules help sales reps get the right products on quotes.Help sales reps create quotes for complex, interrelated products with Salesforce CPQ.Use your Salesforce CPQ admin skills to build a solution that meets business requirements.Quote prices with precision using Salesforce CPQ pricing tools.Automate discounts in CPQ based on volume or bundling.Price, discount, and sell subscription products the smart way with Salesforce CPQ.Meet custom pricing requirements with the sophisticated power of price rules.Create templates that let sales reps send great-looking proposals in just a few clicks.Use Salesforce CPQ to generate multiple orders quickly and accurately.Use Salesforce CPQ to change existing quotes and contracts.Generate orders, contracts, and renewal opportunities with Salesforce CPQ.

Deliver Great Patient Care with Health Cloud

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Learn how Health Cloud helps you deliver collaborative, connected support for ... patients and caregivers.See how Salesforce Health Cloud makes patient care more collaborative and connected.Learn how to use the various data models available in Health Cloud.Learn how to set up Salesforce Health Cloud for your unique organization.Tailor the health timeline, patient card, and list filters to cover your patients’ needs.Discover how Health Cloud enables providers to deliver better care.Tailor the health timeline, patient card, and list filters to monitor patient care.Learn how to deliver fantastic member experiences with Health Cloud for Payers.Boost your med tech sales with Health Cloud intelligent sales features.Use relationship cards and search to match patients with the right providers.Enroll patients in Care Programs to increase adherence and drive better health outcomes.Customize care plans to meet your organization's business needs.Streamline utilization management business processes for better member care management.Explore the basics of interoperability and the FHIR R4-aligned clinical data model.Configure and upload care program consent documents in Health Cloud.Set up Tableau CRM for Healthcare to view key metrics about patients and members.Use dashboards to gain actionable insights about patients and members.

Troubleshoot Lightning Web Components

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Use Chrome DevTools to identify and troubleshoot issues in Lightning web components.Learn basic troubleshooting techniques for Lightning web components using Chrome DevTools.Assess and troubleshoot performance issues in Lightning web components.

Cultivate Equality at Work

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Reflect on the value of diversity and inclusion at work and what you can do to promote equality.Understand the societal and business value of having a diverse, inclusive workforce.Recognize unconscious bias and its impact on employee performance.Learn practical ways you can become an ally and promote Equality for all.Use the five principles of inclusive leadership to create a culture of Equality at work.Use the six principles of inclusive marketing to create a culture of Equality.

Supercharge Your CRM With the Salesforce Platform

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Learn how the Salesforce Platform can help you build better apps and customer experiences.Build intelligent experiences for your customers with the Salesforce Platform.Make your Salesforce CRM even better with these powerful features.

Discover Sales Cloud

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Grow your business and boost productivity with Sales Cloud.Grow your business, boost productivity, and make smart decisions with Sales Cloud.Optimize Salesforce with the right combination of products for your sales teams.

Build Your Salesforce B2C Commerce Consulting Practice

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Build a successful consulting practice with B2C Commerce implementation projects.Get to know B2C Commerce resources and design your first project.Learn how to successfully manage B2C Commerce projects.Meet Salesforce standards, project deadlines, and customer expectations.

Be the Bank Your Customers Love

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Embrace customer-centric business practices and inspire customer loyalty.Learn about key industry trends and how banks can use Salesforce to adapt to them.Learn how the Salesforce platform transforms banking in the Age of the Customer.Build a customer-centric sales model for your bank.

Migrate from Visualforce to Lightning Web Components

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Make the switch to Lightning Web Components, the preferred way to build UI with Salesforce.Set up your developer environment and create your first Lightning web component.Install developer tools for building Lightning web components.Build reusable, performant components that follow modern web standards.Discover how your Visualforce knowledge applies to Lightning Web Components.Deploy and explore the Visualforce to LWC sample app..

Get Started with Distributed Marketing

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Bridge the gap between corporate marketing, employees, channel partners, and your brand to deliver consistent experiences.Learn how to deliver seamless customer engagement with Distributed Marketing.Discover the power of Distributed Marketing and how to implement it.Learn to send branded, personalized messages to customers with Distributed Marketing.

Drive Sales with Operational Excellence

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Use the Sales Cloud platform to optimize your sales operations and set up your team for success.Get your sales reps using Salesforce to succeed.Optimize Sales Cloud so your team can be productive every single day.Create balanced territories and forecast sales effectively with the Sales Cloud platform.Use Salesforce collaboration tools to sell as a team.Learn to manage prospects from lead to close in Sales Cloud.Learn how your sales team can use data to close deals.

Build Flows with Flow Builder

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Build, test, and distribute flows to automate your business processes.Explore Flow Builder and learn when to use flows to automate your business processes.Use Flow Builder to capture and update contact information with a flow.Get to know Flow Builder and learn to automate your business process with a flow.Learn how to test and distribute a flow to users.

Build Your Practice as a Consulting Partner

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Learn how your firm can make the most of a partnership with Salesforce.Learn how to partner with Salesforce and connect with the Salesforce Partner Community.Plan, build, and manage your business as a Salesforce consulting partner.Learn about legal and ethical expectations for Salesforce partners.Understand how blueprints help you build industry solutions and meet customer needs.Use Salesforce-tested risk management strategies, processes, and tools to succeed.Show your customers how predictive business intelligence can help them work smarter.