Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, Salesforce has also expanded into the "social enterprise arena" through acquisitions.
Class Central TipsLearn How to Sign up to Coursera courses for free1600+ Coursera Courses That Are Still Completely FreeEste es el curso 4 de la certificación profesional para representantes de desarrollo de ventas de Salesforce. Para completar con éxito el curso, asegúrate de haber realizado el curso 1, Bases para el éxito en el desarrollo de ventas; el curso 2, Fundamentos para entrevistar con confianza; y el curso 3, Manual de estrategias de ventas por conversación para SDR.En este curso, podrás aprender a mejorar la productividad mediante la implementación de herramientas tecnológicas que agilizan el flujo de trabajo de los SDR. Conocerás los mejores programas de software de ventas que te ayudarán a lograr resultados óptimos en todo momento. Al finalizar el curso, obtendrás la confianza para formular estrategias de difusión eficaces con el fin de interactuar con clientes potenciales.En el curso 4 de la certificación profesional para representantes de desarrollo de ventas de Salesforce, podrás adquirir las habilidades necesarias para promover tu carrera en el aspecto no técnico del sector de la tecnología. Al finalizar el curso, podrás realizar lo siguiente: - Evaluar y explorar la pila de tecnología, así como conocer las últimas herramientas tecnológicas que se utilizan en el sector de ventas de tecnología- Comprender los principios básicos de las herramientas de gestión de las relaciones con el cliente (CRM) y cómo utilizarlas de forma eficaz como parte del flujo de trabajo- Utilizar herramientas de inteligencia de ventas para buscar clientes potenciales y optimizar el flujo de trabajo- Formular estrategias de difusión eficaces para interactuar con clientes potenciales- Aplicar el poder de las redes sociales y los videos para encontrar clientes potenciales y conectarte con ellosPara completar correctamente este curso, deberás tener lo siguiente: - Capacidad para comunicarte de forma oral y escrita que pueda ser comprendida por un público general (no es necesario que muestres formalidad ni refinamiento)- Conocimientos informáticos básicos (debes poder utilizar procesadores de texto, realizar búsquedas en Internet y manejar el correo electrónico)- Familiaridad con las redes sociales, incluso LinkedIn - Capacidad y predisposición para aprender nuevas herramientas de tecnología- Motivación para crecer a nivel personal y profesional- Buena predisposición para recibir comentarios y capacitación- Los cursos anteriores de esta capacitación completados con éxito
Use Salesforce Maps to boost revenue and productivity, visualize critical data and take action.Learn how to visualize and optimize your location data with Salesforce Maps.Learn best practices and recommendations for configuring Salesforce Maps.Create marker, shape and data layers to view data in Salesforce Maps.Create a marker layer to geographically visualize your Salesforce Data.Learn how to navigate the Maps user interface on desktop and mobile environments.Use ArcGIS Online data with Salesforce data to make analytics-driven decisions.Use Territory Planning to create and optimize territory alignments.
Optimize your business processes by harnessing the power of Salesforce Flow.Automate processes for every app, experience, and portal with declarative tools.Explore Flow Builder and learn when to use flows to automate your business processes.Use Flow Builder to capture and update contact information with a flow.Make sure your users can easily access the flows you built.Create a flow that calculates and updates an opportunity's discount.
Help your sales team create quotes quickly and accurately with Salesforce CPQ.Learn how to create bundles of products using Salesforce CPQ.Create attributes that let sales reps easily customize smartwatches for their customers.Discover how product rules help sales reps get the right products on quotes.Help sales reps create quotes for complex, interrelated products with Salesforce CPQ.Use your Salesforce CPQ admin skills to build a solution that meets business requirements.Quote prices with precision using Salesforce CPQ pricing tools.Automate discounts in CPQ based on volume or bundling.Price, discount, and sell subscription products the smart way with Salesforce CPQ.Meet custom pricing requirements with the sophisticated power of price rules.Create templates that let sales reps send great-looking proposals in just a few clicks.Use Salesforce CPQ to generate multiple orders quickly and accurately.Use Salesforce CPQ to change existing quotes and contracts.Generate orders, contracts, and renewal opportunities with Salesforce CPQ.
Learn how Health Cloud helps you deliver collaborative, connected support for ... patients and caregivers.See how Salesforce Health Cloud makes patient care more collaborative and connected.Learn how to use the various data models available in Health Cloud.Learn how to set up Salesforce Health Cloud for your unique organization.Tailor the health timeline, patient card, and list filters to cover your patients’ needs.Discover how Health Cloud enables providers to deliver better care.Tailor the health timeline, patient card, and list filters to monitor patient care.Learn how to deliver fantastic member experiences with Health Cloud for Payers.Boost your med tech sales with Health Cloud intelligent sales features.Use relationship cards and search to match patients with the right providers.Enroll patients in Care Programs to increase adherence and drive better health outcomes.Customize care plans to meet your organization's business needs.Streamline utilization management business processes for better member care management.Explore the basics of interoperability and the FHIR R4-aligned clinical data model.Configure and upload care program consent documents in Health Cloud.Set up Tableau CRM for Healthcare to view key metrics about patients and members.Use dashboards to gain actionable insights about patients and members.
Use Chrome DevTools to identify and troubleshoot issues in Lightning web components.Learn basic troubleshooting techniques for Lightning web components using Chrome DevTools.Assess and troubleshoot performance issues in Lightning web components.
Class Central TipsLearn How to Sign up to Coursera courses for free1600+ Coursera Courses That Are Still Completely FreeIf you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales Development Representatives aren’t just important to the business — they’re essential.Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like Tech Sales is for you.Your next job could be at one of SV Academy’s 400+ high-growth employer partners. Top companies like Survey Monkey, InsideView, Vimeo, Handshake, Gainsight, or Palo Alto Networks, are hiring Sales Development Representatives in the U.S. for revenue-generating roles. No experience in tech or sales is required to pursue a new, awesome career in Tech Sales. This Professional Certificate is where you start.
Class Central TipsLearn How to Sign up to Coursera courses for free1600+ Coursera Courses That Are Still Completely FreeThis is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.In this course, you’ll develop ‘power’ skills that are often overlooked but can actually determine success in your role. As tech industry professionals, we often get trained on how to do the technical work but not on how to give and receive feedback, communicate effectively, present ourselves professionally, and manage relationships. These human-centered skills make all the difference when you are being considered for a promotion within your company or applying for an exciting role at another company. By taking this course, you’ll gain foundational knowledge and skills to crush it as a top-performing SDR and beyond.By the end of the course, you will be able to: - Build an empathetic approach to communication that highlights your professional demeanor- Produce a message with confidence and clarity in order to achieve results- Develop a clear understanding for implementing specific written communication styles in varying scenarios- Cultivate an understanding of diverse opinions and multiple perspectives in the workplace- Compose a three-month plan to implement feedback, optimize learning, and successfully ramp up your careerTo be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined)- Baseline computer literacy (you must be able to use a word processor, web search, and email)- Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools- Motivation to grow personally and professionally- Hunger for feedback and coaching- Successfully completed the previous courses in this training
Reflect on the value of diversity and inclusion at work and what you can do to promote equality.Understand the societal and business value of having a diverse, inclusive workforce.Recognize unconscious bias and its impact on employee performance.Learn practical ways you can become an ally and promote Equality for all.Use the five principles of inclusive leadership to create a culture of Equality at work.Use the six principles of inclusive marketing to create a culture of Equality.
Learn how the Salesforce Platform can help you build better apps and customer experiences.Build intelligent experiences for your customers with the Salesforce Platform.Make your Salesforce CRM even better with these powerful features.
Class Central TipsLearn How to Sign up to Coursera courses for free1600+ Coursera Courses That Are Still Completely FreeThe second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting.This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs.For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part.By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!
Grow your business and boost productivity with Sales Cloud.Grow your business, boost productivity, and make smart decisions with Sales Cloud.Optimize Salesforce with the right combination of products for your sales teams.
Build a successful consulting practice with B2C Commerce implementation projects.Get to know B2C Commerce resources and design your first project.Learn how to successfully manage B2C Commerce projects.Meet Salesforce standards, project deadlines, and customer expectations.
Embrace customer-centric business practices and inspire customer loyalty.Learn about key industry trends and how banks can use Salesforce to adapt to them.Learn how the Salesforce platform transforms banking in the Age of the Customer.Build a customer-centric sales model for your bank.
Make the switch to Lightning Web Components, the preferred way to build UI with Salesforce.Set up your developer environment and create your first Lightning web component.Install developer tools for building Lightning web components.Build reusable, performant components that follow modern web standards.Discover how your Visualforce knowledge applies to Lightning Web Components.Deploy and explore the Visualforce to LWC sample app..