LinkedIn Learning
Free Trial Available
English
Certificate Available
Less than 1 hour of material
selfpaced
Overview
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Syllabus
Introduction
- Welcome
- Make customer service easy
- Validity of complaints
- How to respond to valid complaints
- How to respond to invalid complaints
- Diagnose before you prescribe
- Listen and listen carefully
- Verify, clarify, and follow up
- Disarm an angry customer
- Give the customer options
- How to deliver bad news
- Maintain your own sanity
- Looking inward to improve
- Next steps
Taught by
Noah Fleming