Writing Formal Business Letters and Emails

Learn how to write formal business letters and emails that are short, clear, and to the point.

Learn how to write formal business letters and emails that are short, clear, and to the point. This course teaches you how to get results and build better relationships with clients, colleagues, and customers. Writer and journalist Tom Geller helps you clarify your goals, research your topic and intended audience, and structure your correspondence. Plus, get tips about writing for accessibility—making your writing comprehensible, concise, and appropriate for all readers—and following up on communication.

Introduction

• Welcome
• Using the exercise files

1. Preparing to Write

• Defining your goals
• Researching your topic
• Researching your correspondent

2. Writing the Letter

• Setting the tone
• Getting to the point
• Discussing difficult subjects
• Writing for accessibility

3. Following Up

• Sending effective reminders
• Continuing the conversation

Conclusion

• Next steps