DevOps Foundations: Incident Management

Learn how to handle the unexpected crises that come up around information systems from a DevOps perspective.

Uptime is critical for modern systems, but downtime and security incidents are inevitable. Your users’ experience depends on your ability to respond quickly, confidently, and consistently when things go awry. In this course, learn how to handle unexpected crises in information systems from a DevOps perspective. Instructor Ernest Mueller steps through the overall incident response process, explaining how to define what constitutes an incident for your organization and select the tools you'll need to mitigate these high-stakes problems. He also explains how to detect and report incidents, communicate with users and internal employees about issues, troubleshoot problems, and continuously improve your incident management process.

Introduction

• Handling incidents with excellence
• What to expect from this course

1. Incident Response Process

• Why do I need incident management?
• The incident command system
• Scoping the problem
• Your incident toolchain
• Incident toolchain example

2. Incident Response in Action

• Detecting and reporting incidents
• First response and escalation
• Incident communication with your users
• Communicating inside your organization
• Best practices for diagnosis and repair
• Cleaning up after

3. Implementing Excellent Incident Management

• Continuously improving
• Training and game days
• Implementation challenges

Conclusion

• Next steps