Karlstad University is a state university in Karlstad, Sweden. The university, being a former university college was granted university status in 1999 by the Government of Sweden. Originally it was a branch of the University of Gothenburg.
Servitization, also called service infusion or service-product systems, is a highly important issue for many manufacturing companies around the world. If servitization is important and crucial for your organizational development, then this course is for you. Servitization is treated in terms of three subareas. The first area deals with servitization theories to clarify the concept. The second area addresses why servitization is important to companies and organisations from a supplier and a customer perspective. The third area discusses how servitization is done and possible challenges in the process. The course is also available for credit via https://www.kau.se/en/education/programmes-and-courses/courses/FEAD52 (free for EU citizens).The course is designed for professionals from a wide variety of business areas. Students contribute actively to the course content through their experiences and through online discussions and activities based on content that they have produced. The course relies on independent study, continuous reading and active and considered participation in discussion fora and online seminars.
Traditionally, network equipment has been seen as a closed box with little opportunity to invent. With the recent support of new programming languages such as P4, compiler and runtime support, the next generation of network equipment will be programmable, enabling new use cases. The course is divided into three modules. In the first module, we will introduce the concept of programmable data planes, including P4. In the second part, we will look into how we can use programmable data planes for data-center loadbalancing. Finally, part three covers techniques that enable network monitoring, in-network caching and facilitate simple computing operations with programmable data planes.
If service innovation is important for you and if you regard continuous service innovation as crucial for your organizational development, then this course is for you. It is designed for professionals from a wide variety of business areas as well as public organizations. Mastering Service Innovation is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. This course is designed for professionals with an interest in service innovation and is available to both for-credit (registered students) and non-credit participants (non-registered students). It features openly available, weekly, interactive video lectures from a variety of CTF researchers, other researchers as well as practitioners. The level of the course content is on advanced university level based on research and delivered by active researchers The course is about service innovation studied from different perspectives. The participants will study different types of service innovations, as well as the role and importance of service innovations in different industries. Moreover, methods and processes for new service development will be studied. The role of the customer during a service development process is another important focus of this course. The course centers around open collaborative and networked learning practices. It makes use of freely available social media tools that do not require extensive technical skills to be mastered and implemented. We regard learning as a constructive, collaborative, self-directed and contextual process and believe that using the emerging ideas of networked learning is the way forward for lifelong learning. One major intention in designing the course this way is to develop a community of practice around the course content as well as research at the Service Research Center (CTF).The course encourages and nurtures rich interaction through a number of open spaces such as our Twitter hashtag (#msi151), and our participant blog hub. The open nature of the course and the sharing that it inspires, benefits current and future participants, especially as the goal of the course is to foster and develop long-term, authentic, professional connections.
Innovations start with ideas. Knowledge of how to create, develop, and select ideas that lead to successful innovations are therefore essential. This course will give you a review of idea management practices, and teaches you how to manage the generation, refinement, and assessment of ideas for both product and service innovations. During the course you will learn from recent research, and facilitate idea management activities yourself in a learning-by-doing methodology. The course is also available for credit via https://www.kau.se/en/education/programmes-and-courses/courses/FEAD74 (free for EU citizens).After the course you will: 1) know the main theories behind idea management, 2) be able to apply methods for idea generation, idea refinement, and assessment, 3) understand and critically reflect about the pros and cons of various methods, and 4) analyse an organisation's idea development process and be able to propose areas of improvement.
Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational development.Understanding Customer Experience is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. The course is designed for professionals with an interest in customer experience and is available to both for-credit and non-credit participants. It is designed for professionals from a wide variety of business areas as well as public organizations. The level of the course content is on advanced university level based, builds on research conducted at CTF and is facilitated by active researchers.The course centers around– Open, collaborative and networked learning practices.– Interactive video lectures, openly available on all your devices.– You and your personal and organizational situation.We regard learning as a constructive, collaborative, self-directed and contextual process and believe that using the emerging ideas of networked learning is the way forward for lifelong learning. One major intention in designing the course this way is to develop a community of practice around the course content as well as research at CTF.More importantly, the course encourages and nurtures rich interaction through a number of open spaces such as our Twitter hashtag #uce151, and our participant blog hub. The open nature of the course and the sharing that it inspires, benefits current and future participants, especially as the goal of the course is to foster and develop long-term, authentic, professional connections. As such, the pedagogical design builds on other open courses such as CK008, EC&I 831, FDOL and ONL.Participants will upon completion of the course be able to:– reflect on central concepts and models linked to psychological aspects of the customer experience and customer experiences of the physical environment in the service sector,– reflect on central generic and contextual theories that explain why and how the phenomena of customer interaction is realized as well as affect strategies,– identify and evaluate sources of information in the area of customer experience, and– analyse, assess and handle complex customer experiences.
When competition from low-cost countries is increasing, many companies choose to invest in services. For companies that are used to only selling physical products this service effort has resulted in a series of challenges. To offer advanced services, a completely different mindset is required than what many companies are accustomed to and to succeed, in many cases, the employees view on how to create value must be changed. The course aims to convey this new mindset, service logic, using a series of practical examples from various industries and sectors and by introducing key theories and concepts.Making Sense of Service Logic is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. This course is designed for professionals with an interest in service research and is available to both for-credit (officially admitted students) and non-credit participants (open learners). It features openly available, weekly, interactive video lectures from a variety of CTF researchers, other researchers as well as practitioners. The level of the course content is on advanced university level based on research and delivered by active researchers and centers around open collaborative and networked learning practices. It makes use of freely available social media tools that do not require extensive technical skills to be mastered and implemented. We regard learning as a constructive, collaborative, self-directed and contextual process and believe that using the emerging ideas of networked learning is the way forward for lifelong learning. One major intention in designing the course this way is to develop a community of practice around the course content as well as research at the Service Research Center (CTF).The course encourages and nurtures rich interaction through a number of open spaces such as our Twitter hashtag (#mssl70), and our participant blog hub. The open nature of the course and the sharing that it inspires, benefits current and future participants, especially as the goal of the course is to foster and develop long-term, authentic, professional connections.