Lean Six Sigma has been around for more than two decades and since then it has been embraced by leading global companies in the manufacturing and service industries. It has become the foremost process improvement approach for organisations that wish to attain world-class performance in quality and customer satisfaction. The tools and techniques are now expanding to the healthcare and government sectors where benefits have been achieved in productivity, efficiency and elimination of ‘waste’ – a term used in Lean Sigma quality which refers to anything that does not add value to the product or service. On this course, the following topics will be addressed:Introduction to Lean and ‘waste’ eliminationLean ToolsError Proofing (poka-yoke)5S and Visual FactoryIntroduction to Six Sigma and variation reductionSix Sigma DMAIC problem solving methodology7 Quality ToolsDescriptive StatisticsLean & Six Sigma examples from the Manufacturing, Service and Healthcare sectors
