Swiss Education Group Courses

Entrepreneurship in Food and Beverage

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Build your entrepreneurial skills for success in the food and beverage industryGain a competitive edge in the food and beverage industry and develop skills as a restaurateur, wine taster, and chef.

Quality Operations Management

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Discover how to define quality from a business perspective and improve performance with this professional certificate from Swiss Education Group. This course will provide you with management training specifically geared towards effectively managing, enhancing, and measuring quality processes through a range of practical frameworks, strategies, tools, and techniques.Develop project and supply chain management skills to build a competitive edge for your businessProject management has been proven to be the most effective method of delivering products within cost, schedule, and resource constraints. These days, business leaders are expected to know how to create a cost-effective and flexible supply chain in order to cultivate success.On this course, you’ll learn techniques on leading and directing teams and projects to achieve high operational results while also implementing important quality tools to improve performance.Define the essential elements of a successful strategy and apply them in practical action plansLearn how to use key systems and techniques like Just-in-Time Inventory, Lean Systems, and Demand Forecasting to create and implement strategic plans.You’ll also improve your ability to problem-solve and manage risk in a dynamic decision-making environment. This will then help you assess and re-engineer existing business processes, both within and outside the supply chain.Identify and measure supply chain performance and use your analysis to consistently improve processesOnce you’ve set up new strategies, processes, and frameworks, it’s important to know how to assess the changes and keep improving. On this course, you’ll discover how to use analytics to evaluate changes and to make operational decisions based on comprehensive, current data.By the end of this professional certificate, you’ll also develop your collaboration and relationship management skills which, along with your project management skills, will help you perform efficient end-to-end supply chain management.Learn from the experts in hospitality management educationThe skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your project and supply chain management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.How is this management course assessed?Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.Will I receive a certificate in Quality Operations Management?Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive certificate. Grading will be submitted within two weeks following the due date of your final assessment.

Organisational Behaviour and Leadership Strategies

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Throughout your leadership career, you’ll have to navigate your team and business through a range of challenges and environments. To be successful, leaders must know how to carry out their duties during times of peace, turbulence, and everything in between.This professional certificate will arm you with the knowledge to become a multi-skilled and resilient leader, and help you guide your team during any given situation.Aimed at leaders in management and corporate positions, this professional certificate will help you steer through fast-paced industries as you learn practical skills in leadership styles for coaching, mentoring, and growing people.You’ll build a skill set to enhance your employability at a managerial and executive level as you learn how to fill a gap in the leadership market.Become adaptive with situational leadershipToday’s uncertain and complex business environment requires leaders that are skilled in situational leadership – a style that helps you choose the right way to lead depending on the situation.You’ll learn how to be adaptive and versatile, understanding how to select the right leadership style for a given situation to improve engagement and performance.Know and grow your emotional intelligence competenciesThis professional certificate gives you the opportunity to be reflective, diving into a process of transformation and learning the importance of linking emotional intelligence with situational leadership for greater business results.Emotional intelligence is a must-have skill to help you develop self-awareness, enabling you to take action such as knowing when followership is more productive than leadership.You’ll understand when to take direction and step back, and when to come forward as a leader to steer the business to accomplish goals. Through building a diverse skill set of leadership styles, you’ll become a well-rounded, adaptable, and resilient leader.Develop a social awareness to change organisational cultureYou’ll examine the differences between management and leadership to understand how to use different styles to overcome organisational hurdles. You’ll also analyse practical case studies to help you identify the internal and external challenges you could face.You’ll also understand how to increase your social awareness to influence and motivate people to change existing organisation culture. With this change, you’ll create an open and safe work environment for greater business performance and a competitive edge.Learn from the hospitality experts at the Swiss Education GroupYou’ll learn expert tips from the Swiss Education Group, who have nearly 40 years of experience in hospitality management.By the end of this professional certificate, you’ll have the practical skills for executive leadership and decision-making to help grow your career.Will I receive a certificate in Leadership?If you pass the final assessment in this professional certificate, you’ll receive a Swiss Executive Certificate from the Swiss Education Group.Will this professional certificate introduce me to different leadership styles?Yes, you’ll learn a variety of leadership styles to help you apply to different situations and teams. You’ll understand how to choose the best techniques depending on the environment.Will I learn coaching techniques to help manage my team?As part of the leadership techniques, you’ll also learn different ways to coach your team to motivate them and inspire change.

Managing People and Culture

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Explore how to improve employee engagement in the hospitality and other industries with this professional certificate from The Swiss Education Group. This course will provide you with leadership training specifically geared towards effectively managing and engaging a diverse team.You’ll start by looking at business strategy and people strategy through case studies, exercises, and industry expert interviews before exploring how to apply concepts to the hospitality industry that maximise employee engagement.Redesign your workplace culture and focus on successful engagement strategiesThis professional certificate will assess the managerial perspective and how you can cultivate a thriving workplace culture.By focusing on core values and principles, you’ll learn to plant the roots of true engagement and assess which tools you can use to attract, select, develop, and retain top performing employees.##Understand the connection between employee engagement and positive customer experienceAn employee’s engagement at work has a direct effect on the experience every customer has with the organisation, so it’s important to know how you, as a leader, can impact both successfully. You’ll dive into practical cases that demonstrate how values can affect the way employees and guests act, think, and feel.By the end of this professional certificate, you’ll feel confident in immediately applying what you have learnt to your work.Learn from the experts in hospitality management educationThe skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your people and team management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.How is this management course assessed?Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.Will I receive a certificate in Managing People and Culture?Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive Certificate. Grading will be submitted within two weeks following the due date of your final assessment.

Customer Experience Design

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A recent study by Info Quest CRM shows that “a totally satisfied customer contributes 2.6 times as much revenue as a somewhat satisfied customer, and 14 times as much revenue as a somewhat dissatisfied customer.”A positive customer experience is critical for business growth in a competitive industry. A happy customer is more likely to return, as well as promote you through word-of-mouth marketing – both key ways for increasing your revenue.On this professional certificate, you’ll identify how to improve your customer experience design skills to help boost engagement and improve value creation.You’ll learn how to move away from current stagnated industry strategies so you stand out to your customers with a personalised service that delivers high customer satisfaction.Take a customer-centric approach for competitive positioning to grow your businessPutting the customer first, you’ll find out how to embrace innovation and a customer-centric business model as the key to success.You’ll develop the leadership skills required to implement this customer-focussed strategy and discover how you can create a company culture where teams put customers at the core of their work.With this ethos in place, you’ll discover how to design your product and service with a customer-centric approach.You’ll also examine different strategies such as standardisation and personalisation to understand how you can place yourself above your competition. You’ll use different business models such as Blue Ocean Strategy and Castle & Fish to help you stand out from your competitors and navigate on uncontested marketplaces.Boost customer engagement by analysing consumer behaviourPositioning the customer at the heart of your business, you’ll delve into consumer behaviour to help you drive decisions and for optimal value creation.You’ll understand how to adjust your business to consumers’ ever-changing expectations to increase your profits and further gain a competitive advantage.Through an in-depth analysis of global trends and by understanding the link between customer segment, customer profile, customer behaviour, and generational needs, wants, and expectations, you’ll learn how to build differentiation experiences for a more targeted approach.Learn from the experts at the Swiss Education GroupThis professional certificate from the Swiss Education Group will equip you with the leadership and entrepreneurial skills that are highly sought after in the hospitality industry and beyond.With over 40 years of experience in hospitality management and culinary arts education, the Swiss Education Group will provide you with expert advice to help accelerate your career.Will I receive a certificate in Customer Experience Design?Throughout the professional certificate, you’ll take part in tasks and tests to help demonstrate your understanding and reinforce your skills.You’ll also complete short portfolio tasks that you’ll receive feedback on to help you prepare for a final assessment, which will be graded by your tutor. Upon successful completion, you’ll receive your certificate.How can I apply customer experience journey design to my business?You’ll be given the tools to design a full customer journey for a selected property to see different growth models in action. This will help you identify the models that will work for your business.Is this certification suitable for experienced hospitality professionals?This certification is suitable for anyone who wants to develop and improve their managerial skills within the hotel and hospitality industry and it can be expanded to other industries such as retail, service, and finances. Whether you’re a middle, senior, or an executive-level manager, you’ll be able to put the skills you learn to use immediately in your workplace.Does this professional certificate cover how to create and improve customer experience?Yes, you’ll learn how to implement different strategies to help you improve your customer experience. The course starts right at the beginning by identifying current industry standards, helping you move away from the uninspiring and instead, creating stand-out and engaging customer experiences.

How to Plan a Wedding

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Learn all the skills you need to organise unique and memorable weddingsThis four-week wedding-planner course will equip you with all the skills you need to organise a unique and memorable wedding for yourself or for others.You’ll be learning from experienced lecturers and wedding experts, and will learn how to find the right places and providers to suit your personal style and budgets. You’ll also be able to discover the latest trends in terms of wedding decorations, and will be able to decide on the best suppliers for music, lighting, video, and food and drink.Learn how to find the perfect wedding venueYou’ll firstly decipher how to find and select specific wedding venues, and will learn how to choose the best catering options for a wedding.You’ll then design your own unique and customised decoration which could then be used at your own wedding!Plan a wedding from beginning to endYou’ll then discover and evaluate all the providers that make a wedding so special, such as florists, photographers, videographers and musical entertainment.You’ll also learn how to open your own business within the wedding industry, and will learn how to plan a really memorable wedding from beginning to end.Learn from wedding planning experts at Swiss Education Group and Hotel Institute Montreux (HIM)With nearly 40 years of experience in hospitality management and culinary arts education, and rooted in the Swiss tradition of hospitality, the Swiss Education Group is committed to equipping tomorrow’s professionals with the leadership and entrepreneurial skills highly sought after in the hospitality industry and beyond.Throughout the course, you’ll be learning from experts within their field, and will be working in collaboration with Hotel Institute Montreux (HIM).This course is specifically designed for entry level and middle management workers who are looking to change their career, add revenue streamline to their business or improve their skills.